Privacy Policy

Your privacy matters to us. This policy explains how we handle your data.

Last updated: April 1, 2026

1. Introduction

Welcome to Eleven IPTV ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information when you use our website at eleveniptv.com and purchase our IPTV subscription services.

2. Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, and payment details when you place an order.
  • Communication Data: Messages you send us via WhatsApp or email for support purposes.
  • Technical Data: IP address, browser type, and device information collected automatically when you visit our website.
  • Usage Data: Pages you view, links you click, and other actions taken on our website.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your subscription orders.
  • Send you your IPTV login credentials via email.
  • Provide customer support and respond to your inquiries.
  • Improve and optimize our website and services.
  • Comply with applicable laws and regulations.
  • Detect and prevent fraudulent activity.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and delivering our services (such as payment processors), under strict confidentiality agreements. We may also disclose information when required by law.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features may not function properly without cookies.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order data is typically retained for 3 years for accounting and legal purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access, update, or delete your personal information.
  • The right to object to or restrict our processing of your data.
  • The right to data portability.
  • The right to withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. Your continued use of our service after any changes constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: