Refund Policy

Your satisfaction is our priority. We stand behind our service.

Last updated: April 1, 2026

7-Day Money-Back Guarantee

We're confident in the quality of our service. If you're not satisfied within the first 7 days of your subscription, we'll refund your payment — no questions asked.

1. Our Commitment

At Eleven IPTV, customer satisfaction is at the heart of everything we do. We offer a 7-day money-back guarantee on all new subscription purchases. If for any reason you are not completely satisfied with your subscription during the first 7 days, we will process a full refund.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • Your refund request must be submitted within 7 days of your initial purchase date.
  • The request must be made by the original purchaser using the same email address used for the order.
  • You have experienced a genuine technical issue that our support team was unable to resolve.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The refund request is made more than 7 days after the purchase date.
  • The service has been used extensively or the subscription has been active for a significant portion of the plan duration.
  • The issue is caused by your internet connection, device, or incompatible third-party application.
  • Your account has been suspended due to a violation of our Terms of Use (e.g., credential sharing or reselling).
  • You purchased a renewal or extension of an existing subscription.
  • Promotional or discounted orders where the discount was specifically marketed as non-refundable.

4. How to Request a Refund

To initiate a refund, please contact our support team through one of the following channels:

Please include the following information in your request:

  • Your full name and email address used for the order.
  • The date of purchase and the subscription plan purchased.
  • A brief description of the issue you experienced.
  • Your payment method (PayPal, crypto, etc.).

5. Refund Processing Time

Once your refund request is approved, the refund will be processed within 3–7 business days, depending on your payment method:

  • PayPal: 3–5 business days.
  • Cryptocurrency: Refunded to the original wallet address within 3–5 business days. Please note that crypto refunds may be subject to market fluctuation.
  • Other methods: Timeline will be communicated at the time of approval.

6. Partial Refunds

In cases where a refund is requested after more than 7 days but within 14 days, we may, at our sole discretion, offer a partial refund or service credit. This is evaluated on a case-by-case basis and is not guaranteed.

7. Trial Subscriptions

If we provide a free trial or discounted test period, these are offered to allow you to evaluate our service before committing to a full subscription. Purchases made after a satisfactory trial period are generally not eligible for refunds.

8. Chargebacks

We strongly encourage customers to contact us before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks may result in the immediate suspension of your account and may affect your ability to use our service in the future. We are always happy to resolve issues directly and promptly.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting. Your continued use of the service following any changes constitutes your acceptance of the updated policy.

10. Contact Us

For any questions about this Refund Policy, please contact us: